Activations & Verifications

How to activate your account and verify your scans.

What should I do if I have accidentally deleted the activation SMS/email?

If you haven accidentally deleted the activation SMS or email, you can request another one by clicking the "Don't have an account?" link on the...

When will I receive the activation SMS?

The activation link is sent at a time determined by your Radiology practice. You should receive the SMS shortly after attending for your scan. If...

What should I do if I get an "Incorrect Date of Birth" error?

Date of birth is used as a verification check when activating your account.  Occasionally the date of birth is entered incorrectly at the Radiolog...

How do I login to my family account?

The user name to your family account will be the mobile number or email you used when registering at the Radiology clinic at the time of your scan...

How do I login to my account?

If you do not have our latest App installed, please download the latest version of the App to access your account. App Store: (app download link)...

How do I verify my images?

You may be prompted to verify your images when accessing a new scan.  If you see this screen please enter your date of birth in format dd/mm/y...

When will I receive the activation SMS?

The activation link is sent at a time determined by your Radiology practice. You should receive the SMS shortly after attending for your scan. I...

How do I activate my account?

You will receive an activation SMS to your mobile number or an activation link via email once your account is setup and your images are uploaded ...

What should I do if I get a "Mobile activation code expired" error?

For security reasons, activation codes expire after two weeks.  If your mobile activation code has expired, you can request another one by clickin...

Is the activation link used to login to my account every-time?

No.  The activation link is used only once, to activate your account during the initial setup.  After that it is no longer valid. You should use...